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Crisis management after the pandemic

John Carter looks at what has changed since the Covid-19 pandemic and what has stayed the same.

It is often quoted that the Chinese characters for ā€˜crisis’, å±ęœŗ, wēijÄ«, compose the characters for ā€˜danger’ and ā€˜opportunity’. While this is not quite true (a closer translation would be ā€˜danger/change point’), it can indeed be useful for those who work in incident management to use a ā€˜good crisis’ as an opportunity for change and transformation.

Examples of this abound; you may recall the Belgian Dioxin affair of 1999, when just 50 litres of transformer oil in the agricultural feed chain cost the industry more than $1 billion and in fact brought down the Belgian government of the time. This crisis demonstrated the interconnectedness of the agri-food industry, heightened public awareness of certain practices in the preparation of animal feed, and transformed the regulatory landscape in Europe – the latter of which partly led to the creation of the European Food Safety Authority (EFSA).